Terms of Service

About these terms

These Terms of Service apply when you access this website, browse products, place an order, contact support, or use any customer service pages on this website.

Nothing in these terms affects your statutory rights.

We may update these terms from time to time. The latest version will always be available on this page.

Apple trademarks and independent store notice

Apple, AirPods, AirPods Pro and MagSafe are trademarks of Apple Inc. This website is independently operated and is not affiliated with, endorsed by, sponsored by, or authorised by Apple Inc.

Apple product names are used only to identify product type, model information and compatibility. We do not claim to be Apple, an Apple Authorised Service Provider, an Apple authorised reseller, an Apple certified store, or an Apple partner.

Where a product is described as genuine, that description refers to the product being sold. It does not mean this website is operated, authorised, sponsored or endorsed by Apple Inc.

Products and compatibility

Replacement AirPods parts must match the correct generation and model number. It is your responsibility to check compatibility before placing an order.

• Please check the model number before buying.
• Please use the Model Finder if you are not sure which item you need.
• Wrong model orders may not be treated as product faults.
• If the wrong model was ordered by mistake, you may still request a return under your normal online cancellation rights where applicable, but return postage is normally the buyer’s responsibility unless we made an error.

Orders

When you place an order, you are offering to buy the selected product at the price shown at checkout. An order is not fully accepted until it has been reviewed and processed.

We may cancel or refund an order where needed, including where:

• The item is out of stock.
• There is a payment, pricing or checkout error.
• The delivery address appears incomplete or invalid.
• The order appears suspicious, fraudulent or abusive.
• We are unable to fulfil the order for another valid reason.

Prices and payment

Prices are shown on the website and may change from time to time. The final price, including any delivery cost shown at checkout, will be displayed before you complete payment.

Payment must be completed through the checkout. We do not store full payment card details ourselves. Payment processing is handled by payment providers used through the website checkout.

Shipping

Orders are prepared as quickly as possible after payment is confirmed. Tracking information will be sent by email when available.

Please make sure your delivery address is correct before placing your order. We may not be able to change the address after the order has been prepared or dispatched.

Returns and refunds

Please contact us before sending anything back so we can confirm the correct return address and return steps. We review each return request first so we can confirm the correct next step.

For online purchases, customers usually have the right to cancel within 14 days after delivery, then return the item within another 14 days. Where a refund is due, it will normally be made within 14 days of receiving the returned item back, or receiving evidence that it has been sent back where applicable.

Returns and refunds are handled according to our Returns and Refunds Policy. This does not affect your statutory rights.

Product issue support

If your replacement part is not pairing, not charging, has no sound, appears to be the wrong model, or has another issue, contact product support first. Many pairing issues are caused by setup, charging, reset or model mismatch.

Customer responsibilities

You agree to provide accurate information when placing an order or contacting support.

• Use the correct name, email address and delivery address.
• Check product compatibility before buying.
• Follow setup instructions where relevant.
• Contact support with clear and honest issue details.
• Do not misuse the website, forms, checkout or support process.

Website use

You must not use this website in a way that damages the website, disrupts services, attempts fraud, misuses forms, copies content without permission, or breaches any law.

We may block access, cancel orders or refuse service where we reasonably believe the website or checkout is being misused.

Website content

Text, images, layouts, designs, product information and other content on this website are provided for store use and customer information. You must not copy, reproduce or reuse website content without permission, except where allowed by law.

Accuracy of information

We try to keep product details, prices, policies and support information accurate. However, mistakes may happen. We may correct errors, update information, change products, change prices, or cancel orders affected by obvious errors.

Liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so. This includes liability for fraud, fraudulent misrepresentation, or rights that cannot legally be excluded.

We are not responsible for losses caused by incorrect customer information, wrong model selection, misuse of products, failure to follow setup instructions, courier delays outside our control, or website issues outside our reasonable control.

Privacy

We collect and use personal information as explained in our Privacy Policy. This includes information used to process orders, provide support, handle returns and keep the website secure.

Governing law

These terms are governed by the laws of England and Wales, unless consumer law gives you mandatory rights in another part of the United Kingdom or another country.

Contact

If you have questions about these terms, your order, a return, or product support, contact us using the contact page.