Return approval first
Do not send anything back until the return steps have been confirmed.
Returns and refunds
Returns and Refunds Policy
Please contact us before sending anything back. We review each request first so we can confirm the correct next step for your order.
Check before ordering
Return postage is normally not covered when the wrong model was ordered by mistake.
Issue review
We will confirm the appropriate support, replacement, return or refund steps.
How to request a return
Submit a return request with your order number, product model, return reason and issue details. We will review the request and reply with the correct next step.
Change-of-mind returns
Contact us within 14 days of receiving the item if you want to cancel because you changed your mind. After telling us, you usually have another 14 days to return the item.
Items should be returned in the same condition where possible. If an item is sealed for health or hygiene reasons, a change-of-mind return may not be accepted once the seal has been opened, unless the item is faulty.
Wrong model ordered
AirPods replacement parts must match the correct model number. If the wrong model was ordered by mistake, return postage is normally not covered because model checking is the buyer’s responsibility before purchase.
Before ordering again
Please use the Model Finder to check the correct AirPods model before buying another replacement part.
Faulty, wrong or damaged items
If the item appears faulty, damaged on arrival, not as described or the wrong item was received, contact us with your order number and issue details.
We may ask you to complete reasonable setup checks before confirming setup support, replacement support, return approval or refund instructions.
Refund timing
Where a refund is due, it will normally be processed after the returned item has been received and checked, or after proof of return has been provided where required. Refunds are made to the original payment method where possible.
Return shipping cost
For change-of-mind returns or wrong-model orders, the buyer is normally responsible for return shipping unless agreed otherwise. If the return is because of our error or a confirmed fault, the return shipping position will be reviewed as part of the request.