Delivery information.

Where we deliver

We currently accept replacement-product orders for delivery within the United Kingdom and the United States. Available delivery options and charges are shown at checkout before payment.

Processing and dispatch

Orders are processed on working days, Monday to Friday, excluding public holidays. Delivery estimates begin after dispatch rather than when the order is placed.

Orders placed at weekends or on public holidays will be processed from the next working day. Processing may take longer during unusually busy periods.

Tracking

Tracking information is sent to the email address used at checkout when it becomes available. Tracking may take some time to update after a parcel enters the delivery network.

Delivery address

Please check the delivery name, address and postcode or ZIP code before ordering. Contact us as soon as possible if a correction is needed. Once an order has been dispatched, we may be unable to change or redirect it.

Delays and missing parcels

Delivery times are estimates rather than guarantees. Severe weather, high parcel volumes, customs checks, address problems and local disruption may cause delays.

Contact support if tracking has not updated for an extended period or the parcel has not arrived after the expected delivery window. The delivery provider may need time to investigate before a replacement or refund is considered.

Failed delivery and returned parcels

Customers are responsible for following collection notices and redelivery instructions. Additional delivery charges may apply if a parcel is returned because the address was incomplete, delivery was refused or collection was not completed.

Customs and import charges

International orders may be subject to local import taxes, customs duties or handling charges. Unless shown as included at checkout, these charges are the responsibility of the recipient. Customs processing may also extend delivery times.

Trade-in shipping

This policy applies to replacement products purchased from the website. Trade-in items must follow the separate packing and shipping instructions provided after a trade-in request is submitted.