Return request

Request a return.

Use this page if you want to return a replacement AirPod, charging case or full set. Please do not send anything back until we review your request and confirm the correct return steps.

Submit request Send your order number, model information and return reason.

We review it We check whether the issue is setup, model mismatch, damaged parcel, wrong item or product fault.

Return steps confirmed We reply with the correct next step before anything is sent back.

Before requesting a return

Some replacement issues can be fixed by setup or model checking. This request helps us understand the issue first.

Check the model before buying Wrong model orders are usually caused by not checking the AirPods model before purchase.

Try setup if it is not pairing Forget the old Bluetooth device, charge both earbuds in the case, reset, then pair again.

Contact us before sending it back We need to confirm the return steps first. This helps avoid delays and wrong return handling.

Return shipping for wrong model orders If the wrong model was ordered by mistake, return shipping is normally not covered because model checking is the buyer’s responsibility before purchase.

Important. A return request does not automatically approve the return. We will review your details and confirm the correct next step by email.

Open Model Finder Product issue support Support page

Submit return request

Give us the order details and return reason. We will review it and reply with the next step.

Name

Email *

Order number *

Part purchased *

AirPods generation *

Model number *

After choosing the AirPods generation, select the model number for the part you bought.

Return reason *

Case light colour

Has the item been opened? *

Has the item been paired or used? *

Packaging condition *

Have you contacted support already?

Describe the return request *

We review your request We check the order, model, reason and issue details before confirming the next step.

We confirm the return steps Please do not send anything back until return instructions are confirmed.

We keep the process clear Depending on the issue, we may suggest setup support, replacement support, or return instructions.